LOGISTICS MANAGEMENET CRM

GTZ

ABOUT THE CUSTOMER

GlobalTranz is dedicated to offering swift and dependable transportation services to shippers of various scales, encompassing all key freight modes. 

Our current undertaking involves the development of a comprehensive CRM system tailored specifically for logistics companies. This CRM system boasts extensive functionality and remarkable customization capabilities. By implementing this innovative solution, we aim to enhance the operational efficiency and user experience for logistics companies, ensuring seamless order creation, streamlined production processes, and adherence to standardized workflows. 

Additionally, our CRM system serves as a valuable tool for documentation tasks, facilitating smooth and efficient record-keeping procedures.

Business CHALLENGE

We recognize the pressing need for logistics companies to overcome significant business challenges in order to thrive in today's competitive landscape.
The business problem addressed by this project can be summarized as follows:
  • Multiple backend solutions: The company utilized various backend solutions for Loads Management, resulting in inconsistency in processes. This lack of integration hinders productivity and increases the chances of errors.
  • Browser limitations: The use of a single browser, specifically Internet Explorer, poses constraints on the accessibility and compatibility of the existing systems. This limitation restricts user options and may hinder the adoption of modern technologies or features.

SOLUTION

Unified Frontend Web Presence

Development a single frontend web presence for all roles, including agents, shippers and the sales team. This solution aimed to consolidate the user experience by providing a unified interface for Loads Management operations. By utilizing a microservices architecture, we could ensure seamless integration and efficient communication between different modules.

Unified Loads Management View

We created a comprehensive single view solution specifically designed for Loads Management tasks. This solution offered a consolidated and intuitive interface that enables users to access and manage loads efficiently. By incorporating React, we could deliver a responsive and interactive experience.

Cross-Browser Compatibility

Ensuring the accessibility of the Loads Management system across a wide range of browsers, moving beyond the limitations imposed by relying solely on Internet Explorer. By implementing compatibility with popular browsers, we could enhance user flexibility and improve the system's adoption rate. This solution allowed users to utilize the Loads Management system through their preferred browsers, increasing efficiency and reducing compatibility issues.

Design

In designing the TMS our focus was on creating an intuitive and user-friendly interface. We aimed to provide a visually appealing and organized layout that enabled users to access and manage loads seamlessly. The design prioritized clarity, ease of navigation and efficient information presentation to enhance productivity and streamline the Loads Management process.
More about design

BUSINESS VALUE

Enhanced Operational Efficiency. The consolidation of backend systems and standardized workflows provided by the CRM system eliminate inefficiencies and bottlenecks in logistics operations. With streamlined order creation processes and improved resource allocation, logistics companies can achieve higher productivity and reduced operational costs. Real-time data availability and accurate tracking enable better decision-making and proactive problem-solving, further enhancing operational efficiency.
Improved User Experience. The unified frontend interface offers a seamless user experience, reducing the learning curve and training requirements for different roles within logistics companies. Users can easily navigate the system, perform essential tasks, and access relevant information in a cohesive environment. The intuitive and user-friendly interface fosters increased adoption, engagement, and overall satisfaction among system users.
.NET
.NET Core
2.1
React.js
Azure Cloud
Azure DevOps CI/CD
Azure SQL DB

Technology Stack

Our expert team is working with different technologies from .Net to NodeJS. We are using innovative and industry-proven stack to achieve your business goals.

Let us innov8 with you

Engineering your Digital Future through Solution Excellence Globally
UK, London
Office 9, Weyhouse, Church Street, Weybridge, KT13 8NA
Ukraine, Kyiv
58/10, Simi Prakhovykh Street
Egypt, Cairo
11G/4, Ahmed Kamal Street, 
New Maadi
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