Customer Experience Services

To improve customer experience and develop a deep understanding of business goals, the Opinov8 CX team performs a Discover CX workshop with stakeholders. We help develop a product vision with a unique value proposition and differentiators on the market. The workshop can be held as an online or offline meeting.

CX Assessments is an activity for visual validation of the quality, usability, and understandability of design decisions in the product interface. Assessment is done based on usability rules, user experience metrics, design trends, and basic human patterns.

A CX strategy comprises the plans you put into providing positive experiences at each customer touchpoint along the customer journey and the purposeful ways to measure those online and offline experiences. A good CX strategy creates meaningful experiences to improve customer loyalty to the product.

Design concept is a visual representation of the product's look & feel. Our team creates concepts using data received during the research or assessment process. It can be a high fidelity concept with the details or a low fidelity concept like wireframes. We can build a clickable prototype with screens to present a coherent solution in either case.

Wireframes are the cheapest and fastest option to validate visual interfaces and practical ideas with the target audience. They are great for presenting the future product to developers or stakeholders. On a wireframe, the designer shows the main functionality, primary components of the product, and user experience.

StyleGuide helps create a unique look & feel for future products. It gives a general understanding of the visual language for the product and the style of the illustrations and icons. It is vital to align visual product language among the different services or products within one brand.

Opinov8 Design team creates a versatile user interface for your product or platform to scale it in the future within the brand easily. A design system or UI Kit is a library of interface elements, visual guides, and rules that help designers keep consistency among all product screens. The consistent product helps users quickly understand and remember interaction patterns.