Telecom App Development for Swisscom: Roaming Guide

Opinov8 helped Swisscom build the Roaming Guide app—a user-friendly mobile solution that gives travelers real-time roaming info and travel tools, even without a data connection.

Leading
Telecom

Swisscom is one of the top telecom providers in Europe, offering mobile and internet services to millions of users. The company emphasizes customer-centric digital solutions — including transparent roaming tools like the Roaming Guide app.

Roaming
Clarity

Traveling abroad often brings surprise roaming fees. Swisscom needed a simple and intuitive way to give users real-time access to costs and travel tools — even without a data connection.

Smart Features, Seamless Experience

Our approach combined UX simplicity with robust
native app functionality and backend support.
Native Mobile Apps
Developed for iOS and Android, enabling full access to roaming features online and offline.
Personalized Roaming Controls
Users can set data limits, view tariffs, and top-up plans in just a few taps.
Travel Tools & Emergency Info
Includes helpful tips and essential numbers for international travelers.
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Business Value

The Roaming Guide app helped Swisscom deliver a user-friendly, transparent
roaming experience while reducing customer support inquiries.
Improved Transparency
Users can easily track roaming costs and manage their data usage in real time.
Reduced Support Load
With in-app tips and self-service tools, fewer customers needed
to contact support while traveling.
Higher Engagement
Attractive roaming packages and personalized settings boosted app adoption and interaction.
Offline Accessibility
The ability to view tariffs and travel tips without a connection enhanced usability abroad.

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