A unified platform that connects urgent “Go-Now” cargo charter requests from freight forwarders directly to aircraft operators — improving speed, transparency, and decision-making in a complex market.
A Digital Cargo Charter Venture
In the air cargo charter market, speed and clarity matter — especially for urgent “Go-Now” requests. This engagement focused on building a unified digital platform that brings freight forwarders and multiple aircraft operators into a single workflow, improving visibility and coordination from the first request through confirmed booking, without relying on fragmented communication.
When Every Minute Counts
Traditional charter workflows often involve back-and-forth emails, inconsistent quote formats, and manual data entry — making it harder to compare offers, validate details, and move fast. The platform needed structured workflows, richer operational context, and decision support that reduce friction for clients, operators, and platform administrators, while keeping the experience simple and scalable.
SOLUTIONS for Cargo Charter Operations
Our approach blends product strategy, UX design, and engineering to craft solutions that not only look great but also drive results.
AI-Assisted Request Intake
We designed AI-assisted request creation that extracts and structures charter details from pasted text or uploaded files (PDF/Excel), auto-populating key fields to reduce manual effort, improve data consistency, and accelerate time-to-request for urgent bookings.
Structured Quoting + Comparison
We delivered a standardized quoting workflow that supports multiple offers per request with enhanced operational details (e.g., service type, permit lead time, cargo handling, ground handling). A comparison view helps users evaluate quotes side-by-side, by price, routing, availability, and inclusions, so teams can make faster, more confident decisions with fewer follow-ups.
Aircraft + Booking Management
We implemented operator workflows for aircraft profiles and availability, plus booking management to record and maintain confirmed flights with accurate operational details. Automated notifications keep all parties aligned on key status changes from request creation through quote submission and booking confirmation.
