Main content

By Opinov8, April 7, 2020

SaaSOps is a term that describes the organized practice of managing Software as a Service, or SaaS. The term SaaSOps is a combination of SaaS and Operations Automation (Ops). SaaSOps impacts SaaS by providing a management model that unlocks its full potential.

While the rise of SaaS in the enterprise workplace opens businesses to new opportunities, it also created countless new challenges that can make IT workloads impossible to manage. SaaSOps encompasses disciplines and processes that help organizations thrive with SaaS.

Defining SaaS, DevOps, and SaaSOps

Before you can understand SaaSOps, you should have a firm understanding of both SaaS and DevOps:

SaaS is a method of distributing software over the Internet through a third-party host. Users access the software directly online, which makes it possible to issue frequent updates and fixes. Additionally, SaaS eliminates the need to install applications on local systems, which also makes it easier to manage.
Ops describes the use of automation in software development to test reliability, efficiency, functionality, and security. Ops reduces the amount of work necessary to complete a given task which leads to faster turnaround.
The term SaasOps describes the use of Ops to manage SaaS. Better SaaS management mediates trouble spots, boosts collaboration potential, and offers a better user experience.

The SaasOps model can be split into three groups:

People & process: This includes team structure, skills, training, and support.
SaaS management: Handles access, permissions, and spending management.
SaaS security: Covers data protection, legal compliance, and incident response.

The rise of SaaS in the workplace

SaaS has quickly grown in popularity for enterprise use. It's common for businesses to use SaaS to handle critical operations, services, and record-keeping. SaaS is only going to get bigger. According to Gartner, worldwide SaaS revenue increased from $58.8 billion in 2017 to $85.1 billion in 2019.

The problems SaaS creates and SaaSOps solves

The major downside to SaaS is it requires a significant amount of management. Things like permissions and access control are essential for daily use and security. Also, continuous integration SaaS updating models lead to frequent updates that pose major challenges for functionality and security testing.

SaaSOps addresses the management and testing workload problems that arise from SaaS through automation. Automation helps organizations stay on top of potential functionality and security risks with automated alerts and streamlined testing. Additionally, improved automation helps with scaling issues so businesses won't need to add more IT staff as often.

Changing how IT professionals work within SaaS

SaaSOps requires IT Professionals to look at SaaS in a fundamentally different way when it comes to management and security. IT professions need to shift to an emphasis on automating as many tasks as possible. Automation helps free IT teams to work on other important jobs and reduces the number of people needed to complete daily work. Automation helps reduce the total cost of running SaaS in the workplace.

SaaS changes how the relationships between software and users or developers work compared to traditional, locally installed and managed software. Embracing the SaaSOps model lets your business take full advantage of the breadth of SaaS's strengths and opportunities.